How will you handle the pressure if you are selected as a PO?

For any Bank PO, Customer Services is the fundamental duty and it is also the most challenging one. He has to be literate and efficient enough with the basic bank facilities and products to congenially deal with the customers and handle the pressure properly. Now, the Bank PO is always surrounded with a “fear factor” as all of his duties and responsibilities are linked with customer’s monetary transactions. The dealing with the money is always been a delicate matter and the Bank PO has to deal with all types of bank activities ranging from desk work to supervision.

Besides dealing with customers effectively, let us list important roles and responsibilities of a Bank PO and they are:-

1. Customer Service
2. To Bring Substantial business to bank
3. To deal in Cash handling
4. To deal in Clearance of payment
5. To successfully supervise clerical work and staff
6. To handle all the formalities of Loan processing

In realistic sense, in India, banking hours (9.30 AM to 4.00 PM) is the time when the true work pressure is felt. It is those challenging hours where customers shout at them and servers do crash occasionally, but it’s a part of daily routine. In Banks, the daily activities primarily include issuing Cheque books, ATM cards, Demand Draft, etc. These are also very delicate issues as Bank PO has to know all the formalities to be fulfilled before issuing the financial documents to the customers. Thereafter, the Bank PO has to deal with the customer complaints like discrepancies in accounts, rectification of undue charges with cool mind.

Recently speaking, there have discussions all around about the growing work pressure among bank employees. The sensible Bank Coaching Chennai has always maintained a balance between life and work. The biggest asset is the job security and also the security in the workplace, which is a major positive point for any woman of being a Bank PO.

In the earlier stages, there is not too much pressure for Bank PO’s but managers have to sit till 7 to 8 PM in the branches, depending on their work load. As far as work pressure and load for Bank PO’s are concerned, everything depends on their respective managers, if the manager is good, then they can enjoy their work.

In many cases, there are Bank PO’s who complaints of heavy work pressure as they are not coping with the pressure properly. It is basically a learning experience which needs to be cherished. There can be many reasons for work pressure- physical, social, geographical, physical or mental, depending on the nature and attitude of Bank PO.

The basic complaint that every Bank PO has is that they are allotted monotonous tasks or they have to confront the brunt of unhealthy environment or uncooperative colleagues. The changing nature of banking system demands a lot of adaptability in every employee, especially for Bank PO’s. Consequently speaking, it leads to lots of work pressures at work which might lead to mental or physical disorders.

In this context, stress is referred to as an individual’s reaction to a disturbing or challenging factor in the working environment. There is a need of a stress management which implies reducing or managing the stress through appropriate coping up techniques. In last few years, it has been experienced that there has been excessive work load and work pressure which has resulted in extra stress in Bank PO’s. In finance oriented sector like banking, the bank management should lay significance on stress managing programmers for their employees and get best books for bank Exams. The banking authorities should try to reward and encourage them by respecting and valuing their contribution.

To become a Bank PO is a dream destination for anybody but coping up with work pressure is also very important. We hope that for their psychological well-being, the bank management will make positive steps in nurturing their employee with suitable plans and programmed.  Let me tell you friends, if you dare to dream, you should always be ready to face some nightmares. The alluring incentives and attractive salary packages are the brighter side of a Bank PO and you should be ready to face any challenges to avail a respectable and secured life.

 All the Best!!!